Remote Support

Remote support or much more than telephone support. Our smart networking technology allows us to remotely take over control of your PC. It allows us to investigate and resolve problems as though we were sat right there in your home.

The objective of RSS is to minimize the disruption and inconvenience, whilst also giving you access to the best technical support from real-world technicians in almost real-time.

We can be connected to your computer within minutes of logging a support request, and will often have the problem resolved within the hour. No waiting for a call-out engineer and no need (in most cases) to take your PC in to the shop.

We offer 3 modes of remote support service for home domestic users:

1. Per minute support.
   You call us for support which is then charged at £1 per minute. No rounding up or hidden charges. So a 20 minute support session will cost £20.
   
   
2. Unlimited time, per incident.
   We charge you £59.99 for the incident no matter how long it takes to resolve.
   
   
3. Unlimited annual Support.
   We invoice you for £119 per annum and you then get unlimited remote support as and when you need it.

Certain types of problem are likely to require either an on-site or workshop engineer (examples listed below), and therefore cannot be resolved using remote support alone.

• Hardware faults
• Problems preventing Windows starting
• Virus infested computers
• Unresponsive computer
• Problems that have a physical interaction (e.g. Paper jam on a printer).

Such problems cannot be dealt with under Remote Support, but will still attract a discount on our normal labour rate of 10% - applicable to pre-paid annual RSS customers only.